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Questions and Answers

If you don't find the answers to your questions here then feel free to email us at

  • Do I need to become a Cross Snowsports Member to attend sessions?
    Yes, but this happens after your first session with us so you can decide if you would like to join our community. Cross Snowsports is an Affiliated Member of Snowsport England (SSE) and they provide us with club status. Your membership fee contributes to this and in return SSE provides you with the following benefits: Worldwide Civil Liability Insurance (third party & Professional indemnity) £10 million Access to exclusive offers with Snowsport England partners Regular e-newsletter Representation at National and British levels Access to Snowsport Scotland and Snowsport Wales competitions & coaching scheme courses Disclosure and Barring Scheme check (DBS) Safeguarding support
  • How do I become a Member?
    After your first FREE session with us you will need to become a Member. This is really easy and can be done via our Smoothbooks online booking system which can be reached via our Booking page.
  • How much is Membership?
    Membership is just £20 a year and runs from 01 November to 31 October each year.
  • How much are sessions?
    Your first session with us is FREE. If you then decide you would like to join our community you must then join as a Member but then all your further sessions are only £12.50 each (excluding lift passes at Chill Factore or other venue entrance fees). Or take advantage of our buy 5 sessions and get 1 session free offer for extra value!
  • Do I need to purchase a Chill Factore lift pass to participate in sessions?
    Yes, you must purchase a 2hr lift pass from 7-9pm for each session by quoting 'Cross Snowsports' at reception.
  • Where do we meet for the session?
    We meet by the café next to reception in the main Chill Factore lobby. You will usually see a few people in Cross Snowsport jackets so just come over and say hi and we'll get you introduced to every one.
  • What if we're late for the session?
    Don't worry, we appreciate the M60 and surrounding motorways can be like a parking lot at times. Just come straight out on the slope when you arrive. Our booking system will let us know to expect you for the session.
  • What are the minimum standards to join?
    The minimum standard we expect is meeting Chill Factore's minimum standards (ability to control speed and stop) and be able to ride a variety of terrain.
  • What safety equipment will I need?
    Ski & Snowboard Cross are extreme sports therefore we insist our members wear CE rated helmets and strongly recommend CE rated spinal protection such as that supplied by Forcefield Bodyarmour. Helmet chin guards can not be worn unless the club runs a session using full size slalom gates.
  • What ski or snowboard equipment do I require?
    At first, the best equipment is what ever you currently own or rent. As you progress and wish to compete then you will need to look at purchasing more specific race ski and snowboard equipment.
  • I know nothing about servicing or waxing my skis/snowboard, how do I look after it?"
    Often considered a dark art, we periodically run wax technical clinics for our members to learn how to make their kit run as quick as a Delorian fitted with a Flux Capacitor. Outside of this, we recommend Anything Technical in Kendal for our base grinds and wax kit needs.
  • Who will be coaching?
    Extremely passionate about racing, all of our coaches have a background in performance sport and are qualified under internationally recognised Ski & Snowboard Associations such as British Association or Ski & Snowboarder Instructors (BASI).
  • What is a DBS check?
    Disclosure & Barring Service or DBS, is a Government run scheme that all of our coaches are part of.
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